Comments for Just Say No to Comcast http://notocomcast.wordpress.com It's too late for me, but maybe I can keep others from making the same mistake. Fri, 09 Oct 2009 00:53:10 +0000 http://wordpress.com/ hourly 1 Comment on Wonder if my tech visit today will even be successful by Elise http://notocomcast.wordpress.com/2006/10/14/wonder-if-my-tech-visit-today-will-even-be-successful/#comment-347 Elise Fri, 09 Oct 2009 00:53:10 +0000 http://notocomcast.wordpress.com/2006/10/14/wonder-if-my-tech-visit-today-will-even-be-successful/#comment-347 I just signed up. Last week my HBO was turned off. When I called they informed me I had not signed the agreement they sent me so they have canceled my "Triple Play." I did my best to convince them I sent it, but apparently the customer is always wrong. Three levels of escalation resulted in only giving me HBO for three months. Their best solution was that I should just cancel my subscription with them. I just signed up. Last week my HBO was turned off. When I called they informed me I had not signed the agreement they sent me so they have canceled my “Triple Play.”

I did my best to convince them I sent it, but apparently the customer is always wrong. Three levels of escalation resulted in only giving me HBO for three months.

Their best solution was that I should just cancel my subscription with them.

]]> Comment on Lazy Sunday for Comcast by Larry L. Ward http://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-346 Larry L. Ward Tue, 06 Oct 2009 23:12:35 +0000 https://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-346 Comcast is the worst cable company in the world for keeping services going. Especially in Southaven, Ms. Report them to the FCC and hope they go out of business soon~!!!!!!! Comcast is the worst cable company in the world for keeping services going. Especially in Southaven, Ms.
Report them to the FCC and hope they go out of business soon~!!!!!!!

]]> Comment on Wonder if my tech visit today will even be successful by Wilma Miedema http://notocomcast.wordpress.com/2006/10/14/wonder-if-my-tech-visit-today-will-even-be-successful/#comment-345 Wilma Miedema Tue, 21 Jul 2009 21:33:41 +0000 http://notocomcast.wordpress.com/2006/10/14/wonder-if-my-tech-visit-today-will-even-be-successful/#comment-345 My server changed??? And I was not notified?? Had to be reconfigured?? Never heard from them. Still going round and round; always disconnected from server.... I mean, about 5 times a day. Talked with them, had my service reconfigured... SAME THING!! I run about 100 listings a month. DO I HAVE TIME FOR THIS??? My server changed??? And I was not notified?? Had to be reconfigured?? Never heard from them. Still going round and round; always disconnected from server…. I mean, about 5 times a day. Talked with them, had my service reconfigured… SAME THING!! I run about 100 listings a month. DO I HAVE TIME FOR THIS???

]]> Comment on Wonder if my tech visit today will even be successful by James http://notocomcast.wordpress.com/2006/10/14/wonder-if-my-tech-visit-today-will-even-be-successful/#comment-344 James Fri, 19 Jun 2009 22:02:08 +0000 http://notocomcast.wordpress.com/2006/10/14/wonder-if-my-tech-visit-today-will-even-be-successful/#comment-344 Comcast is the absolutely the worst cable provider I've ever had. We had a bad storm back in February that knocked a limb down onto the line that connects the box on my home to the main service line for my neighborhood. I called the next day, (via cell phone, cause my home phone rarely works; thanks again Comcast) to schedule a tech to come out and re-hang it. The limb had knocked it down so low you had to duck your head to walk under it. When I called, they said they had lots of similar calls and they would have to get back with us, but that we were on the list of connections to be repaired. So, I waited, and waited. March came around, nobody had called; I called to see what was up: "You on the list." April came around. I went to the local office to pay my bill and inquire when they would get to me. "I see the repair request, I'm sure they'll get to you soon." May, same thing. June comes around. We get a call on Wednesday the 3rd that someone will be out tomorrow. So, Thursday June the 4th, it's pouring down rain. Tech shows up and I explain what had happened with tree limb back in February; that my cable reception is pour, internet slow, and phone crackles. I showed him where it was pulled away from my house and mentioned that he'll have to go in a neighbor's yard to check the connection on the main line. He sees the line laying on the fence and goes right to work, even in the rain. 30 minutes later and he let me know it was OK to lock the gate. I think: "great, now he'll climb the pole and fix the connection on the main line." Except he didn't. He left. He had just pulled the slack tight and made a huge loop of it and screwed that to my house. Which, had to have pulled the loose end of my line completely out of it's loose connection with the main line; I had NO cable/phone/internet after the tech left. So I call the Comcast maintenance line and tell them what happened. "Well, we can schedule another Tech to come out tomorrow between 2pm and 4pm." So, great. I had to be without anything for a whole day because the tech botched the job. I call the 800 customer service number and tell them what happened. The service rep only asked if I wanted to schedule a service appointment. I informed her I already made the appointment, but I wanted some form of consideration for having to be without all services for the better part of two days in addition to the several months of poor reception/quality of service. She told me she didn't have a record of there being any initial service call and to call back when the cable was back on so they would know how many days to credit. That really upset me. Absolutely no acknowledgement of them providing poor service or this being below normal industry standards. So, I called the 800 number back, told my situation again. Finally, this third representative said she would write a letter to management on my behalf. A tech came out on Friday, checked my line with some device, saw it was bad and strung a new line. So, every thing worked that night. Cut to last weekend; we had a major wind storm come through here that knocked out power and cable. We were without everything for two days. Called on Monday the 15th and let them know; they said it was a problem for the whole area, "nodes" were out. (Also, said to CALL BACK, once service was restored so an adjustment would be made to the bill.) So, I had he check on the previous outage and if I had been credited for day and a half I was without everything; NOPE. So, I asked her to go ahead and do that. She said she'd take care of it. I get the bill today, guess what's not on there. Oh yeah. My reception is bad again. Comcast is the absolutely the worst cable provider I’ve ever had. We had a bad storm back in February that knocked a limb down onto the line that connects the box on my home to the main service line for my neighborhood. I called the next day, (via cell phone, cause my home phone rarely works; thanks again Comcast) to schedule a tech to come out and re-hang it. The limb had knocked it down so low you had to duck your head to walk under it. When I called, they said they had lots of similar calls and they would have to get back with us, but that we were on the list of connections to be repaired. So, I waited, and waited. March came around, nobody had called; I called to see what was up: “You on the list.” April came around. I went to the local office to pay my bill and inquire when they would get to me. “I see the repair request, I’m sure they’ll get to you soon.” May, same thing. June comes around. We get a call on Wednesday the 3rd that someone will be out tomorrow. So, Thursday June the 4th, it’s pouring down rain. Tech shows up and I explain what had happened with tree limb back in February; that my cable reception is pour, internet slow, and phone crackles. I showed him where it was pulled away from my house and mentioned that he’ll have to go in a neighbor’s yard to check the connection on the main line. He sees the line laying on the fence and goes right to work, even in the rain. 30 minutes later and he let me know it was OK to lock the gate. I think: “great, now he’ll climb the pole and fix the connection on the main line.” Except he didn’t. He left. He had just pulled the slack tight and made a huge loop of it and screwed that to my house. Which, had to have pulled the loose end of my line completely out of it’s loose connection with the main line; I had NO cable/phone/internet after the tech left. So I call the Comcast maintenance line and tell them what happened. “Well, we can schedule another Tech to come out tomorrow between 2pm and 4pm.” So, great. I had to be without anything for a whole day because the tech botched the job. I call the 800 customer service number and tell them what happened. The service rep only asked if I wanted to schedule a service appointment. I informed her I already made the appointment, but I wanted some form of consideration for having to be without all services for the better part of two days in addition to the several months of poor reception/quality of service. She told me she didn’t have a record of there being any initial service call and to call back when the cable was back on so they would know how many days to credit. That really upset me. Absolutely no acknowledgement of them providing poor service or this being below normal industry standards. So, I called the 800 number back, told my situation again. Finally, this third representative said she would write a letter to management on my behalf. A tech came out on Friday, checked my line with some device, saw it was bad and strung a new line. So, every thing worked that night. Cut to last weekend; we had a major wind storm come through here that knocked out power and cable. We were without everything for two days. Called on Monday the 15th and let them know; they said it was a problem for the whole area, “nodes” were out. (Also, said to CALL BACK, once service was restored so an adjustment would be made to the bill.) So, I had he check on the previous outage and if I had been credited for day and a half I was without everything; NOPE. So, I asked her to go ahead and do that. She said she’d take care of it.
I get the bill today, guess what’s not on there.
Oh yeah. My reception is bad again.

]]> Comment on Lazy Sunday for Comcast by Faith http://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-343 Faith Tue, 23 Dec 2008 05:52:24 +0000 https://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-343 I have had the same problem with comcast cable internet. I never had this problem when I had rcn cable internet. For days now I can only keep internet access for about 15 minutes before it goes out. I have chaned my modem and refreshed it 42 times in the last two days, which did not help. The last couple of days I needed to do some research for a trip to florida, nothing special just a drive down to look at some houses, but I will have to post pone my trip because I can not get internet access to plan the trip. I also run a buisness online and I have not been able to to check or fill orders. I will be looking into getting another service. I can't depend on this one most of the time and not when I need it. Placing calls to their help lines lead to nothing. I have had the same problem with comcast cable internet. I never had this problem when I had rcn cable internet. For days now I can only keep internet access for about 15 minutes before it goes out. I have chaned my modem and refreshed it 42 times in the last two days, which did not help. The last couple of days I needed to do some research for a trip to florida, nothing special just a drive down to look at some houses, but I will have to post pone my trip because I can not get internet access to plan the trip. I also run a buisness online and I have not been able to to check or fill orders. I will be looking into getting another service. I can’t depend on this one most of the time and not when I need it. Placing calls to their help lines lead to nothing.

]]> Comment on Other people’s problems by Jessica http://notocomcast.wordpress.com/2006/08/13/other-peoples-problems/#comment-342 Jessica Tue, 21 Oct 2008 02:47:05 +0000 https://notocomcast.wordpress.com/2006/08/13/other-peoples-problems/#comment-342 Comcast is terrible and doesn't care! My husband and I have been having problems with comcast for going on 3 years. We have had either a problem with service or billing on average at least 5 months per years, and these were major problems. We have probably had 10-15 techs out hear in the past 3 years all with different explanations as to our problems. Recently they insisted our problem was the modem ( that we pay to rent mind you), and they wanted to replace it. So they do, then I receive a $39.99 charge on my bill for comcast servicing equipment owned by comcast!! I would be fine with this charge if this were failure of equipment that I owned, but it was a problem with their equipment. When I pay to rent a care and that car breaks down, the rental care brings me a new car free of charge. Why is comcast different? Then I get out my comcast service agreement. Surprise, it clearly states that Comcast is to maintain all Comcast equipment in good working condition at their cost, not mine. I call to inform customer service on this, as on my bill it states to call for " 24/7 Service". Well guess what, nobody there can help me. I need to call back tomorrow to speak with someone who handles service agreements. I just want to say that this is the WORST services by far I have ever gotten from any company. And the thing that gets me the most is NOBODY there ever knows what's going on. Every person you talk to has a different story and blames things on someonelse that you spoke with. I just want to know, is there any kind of class action law suite against Comcast. If so, I would like to get involved or give them some support. This is one company that deserves to fail and I would like to see it. Since they run a Monopoly there are no other services providers for High Speed in my area. So for now we are stuck with them, but something has to change. Comcast is terrible and doesn’t care! My husband and I have been having problems with comcast for going on 3 years. We have had either a problem with service or billing on average at least 5 months per years, and these were major problems. We have probably had 10-15 techs out hear in the past 3 years all with different explanations as to our problems. Recently they insisted our problem was the modem ( that we pay to rent mind you), and they wanted to replace it. So they do, then I receive a $39.99 charge on my bill for comcast servicing equipment owned by comcast!! I would be fine with this charge if this were failure of equipment that I owned, but it was a problem with their equipment. When I pay to rent a care and that car breaks down, the rental care brings me a new car free of charge. Why is comcast different? Then I get out my comcast service agreement. Surprise, it clearly states that Comcast is to maintain all Comcast equipment in good working condition at their cost, not mine. I call to inform customer service on this, as on my bill it states to call for ” 24/7 Service”. Well guess what, nobody there can help me. I need to call back tomorrow to speak with someone who handles service agreements. I just want to say that this is the WORST services by far I have ever gotten from any company. And the thing that gets me the most is NOBODY there ever knows what’s going on. Every person you talk to has a different story and blames things on someonelse that you spoke with. I just want to know, is there any kind of class action law suite against Comcast. If so, I would like to get involved or give them some support. This is one company that deserves to fail and I would like to see it. Since they run a Monopoly there are no other services providers for High Speed in my area. So for now we are stuck with them, but something has to change.

]]> Comment on Lazy Sunday for Comcast by Bullet http://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-341 Bullet Thu, 14 Aug 2008 15:50:59 +0000 https://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-341 I have had multiple service issues but I can recall one just recently. Internet went down, after some trouble shooting... Service call placed and they stated some one has to be at the location from 11-2pm the following day to wait for the tech so that is 3 hours! We told them they would need to be there in the morning before noon. They called at 12:49 and said they can not find the place and would need directions. So I called back that after noon and they could not explain why they called late and could not find us (lost driver?). Not helpful.. but they wanted to come out the following morning and they took my info again as they did in the first call (address, phone number). Unfortunetly the call was dropped by my cell provider as I was using a cell phone. I did not get any call backs so who knows what they are doing!! The next moring I called and they had no info that we need some one to come out just that they had a call open. Not helpful again!...I setup another visit with them and they wanted us again to wait for 3 hours for them 11-2 and seems no way around this. The dispatcher called at 11:01 and was making sure some one would be at the location as I was not. I told them we could no be there for 3 hours and the tech needs to arrive before 12:30 or 1. The dispatcher said thye could not do that or make adjustments to the appointment time. I asked if they need directions since last time they could not find it and she said "no" the tech will call if they can not find it(My take on this: Excuse to get out of a visit. If they are not competent to find the location then how can they work on my issue with competence?? The pizza guy and the first visit they had to setup the service had no issues finding the place!). Well after all that I just told her to get someone on the phone to help me since she was incapable (not trying to be harsh just not happy with this poor service) I find out that the other person that got on the phone could make sure the tech would be there by 1pm and asked for directions and I gave it to her. I complied with this as they are now working with me.....funny when you raise the bar how you get help (that is poor service still as you should not have to raise the bar and ask for managers but I guess that is job security)... I am waiting on them and will see if they are competent to resolve the issue as I placed the call 3 days ago and I already know what the issue is my self! BTY: the Internet speed is less than good as I have had DSL that has better service and throughput... I have had multiple service issues but I can recall one just recently. Internet went down, after some trouble shooting… Service call placed and they stated some one has to be at the location from 11-2pm the following day to wait for the tech so that is 3 hours! We told them they would need to be there in the morning before noon. They called at 12:49 and said they can not find the place and would need directions. So I called back that after noon and they could not explain why they called late and could not find us (lost driver?). Not helpful.. but they wanted to come out the following morning and they took my info again as they did in the first call (address, phone number). Unfortunetly the call was dropped by my cell provider as I was using a cell phone. I did not get any call backs so who knows what they are doing!!

The next moring I called and they had no info that we need some one to come out just that they had a call open. Not helpful again!…I setup another visit with them and they wanted us again to wait for 3 hours for them 11-2 and seems no way around this. The dispatcher called at 11:01 and was making sure some one would be at the location as I was not. I told them we could no be there for 3 hours and the tech needs to arrive before 12:30 or 1. The dispatcher said thye could not do that or make adjustments to the appointment time. I asked if they need directions since last time they could not find it and she said “no” the tech will call if they can not find it(My take on this: Excuse to get out of a visit. If they are not competent to find the location then how can they work on my issue with competence?? The pizza guy and the first visit they had to setup the service had no issues finding the place!). Well after all that I just told her to get someone on the phone to help me since she was incapable (not trying to be harsh just not happy with this poor service) I find out that the other person that got on the phone could make sure the tech would be there by 1pm and asked for directions and I gave it to her. I complied with this as they are now working with me…..funny when you raise the bar how you get help (that is poor service still as you should not have to raise the bar and ask for managers but I guess that is job security)… I am waiting on them and will see if they are competent to resolve the issue as I placed the call 3 days ago and I already know what the issue is my self! BTY: the Internet speed is less than good as I have had DSL that has better service and throughput…

]]> Comment on Lazy Sunday for Comcast by Charlotte http://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-340 Charlotte Tue, 15 Apr 2008 16:29:11 +0000 https://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-340 It seems that Comcast is not showing much interest in their customers. The issue was that the Internet and cable in the living room where not functioning, however, the cable in the bedroom, which does not use a box, was functioning properly. After calling Comcast, we waited 48 hours and had cable for a couple hours that night. The next day we did not have cable or Internet in any room. We notified Comcast and arranged for a person to come and repair or exchange the equipment. I sat in my living room from 8AM until 5PM, which after 12:00 noon the front door was open to let in light and fresh air, waiting for this maintenance person to arrive. The only person that came to my door was from the apartment complex handing out fliers for said apartments. We called Comcast and they said that the maintenance person did come to my apartment and they said I was not there. This is an outrage! I was imprisoned in this house for 9 hours and they are going to lie and say that they came out there!! I have not had cable or Internet for this entire month and I have lost $80.00 in wages. My husband has every intention of cancelling all services with Comcast. Not because of the service interruption or the lost wages (that seems to be acceptable these days), But because they lied. If we all stop accepting bad service, they will have to change their ways. It seems that Comcast is not showing much interest in their customers.
The issue was that the Internet and cable in the living room where not functioning, however, the cable in the bedroom, which does not use a box, was functioning properly.
After calling Comcast, we waited 48 hours and had cable for a couple hours that night. The next day we did not have cable or Internet in any room. We notified Comcast and arranged for a person to come and repair or exchange the equipment. I sat in my living room from 8AM until 5PM, which after 12:00 noon the front door was open to let in light and fresh air, waiting for this maintenance person to arrive. The only person that came to my door was from the apartment complex handing out fliers for said apartments. We called Comcast and they said that the maintenance person did come to my apartment and they said I was not there. This is an outrage! I was imprisoned in this house for 9 hours and they are going to lie and say that they came out there!!
I have not had cable or Internet for this entire month and I have lost $80.00 in wages. My husband has every intention of cancelling all services with Comcast. Not because of the service interruption or the lost wages (that seems to be acceptable these days), But because they lied.
If we all stop accepting bad service, they will have to change their ways.

]]> Comment on Lazy Sunday for Comcast by Nikki http://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-339 Nikki Fri, 07 Mar 2008 17:39:19 +0000 https://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-339 I have had similar issues with comcast we need to start a petition aganist comcast and their horible service I'm willing to do anything I have to to get back at these jerks I have had similar issues with comcast we need to start a petition aganist comcast and their horible service I’m willing to do anything I have to to get back at these jerks

]]> Comment on Lazy Sunday for Comcast by blackrose http://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-338 blackrose Sun, 17 Feb 2008 00:39:07 +0000 https://notocomcast.wordpress.com/2006/08/13/lazy-sunday-for-comcast/#comment-338 hell they cussed out my girlfriend twice in the last 3 months that are services have not worked but they have been paid 160.00 dollars and sent us bills for 837 dollars more in bills for 3 months service that is suppost to be 157.00 a month plus we now know every single tech in our area by first name and have all of there home phone numbers ( we figure after having to pay 3 times for "free" installiation we should know them lol hell they cussed out my girlfriend twice in the last 3 months that are services have not worked but they have been paid 160.00 dollars and sent us bills for 837 dollars more in bills for 3 months service that is suppost to be 157.00 a month plus we now know every single tech in our area by first name and have all of there home phone numbers ( we figure after having to pay 3 times for “free” installiation we should know them lol

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