Comcast is always late when you’re home

I haven’t posted much in a while because my connection has been so bad I haven’t had the ability to post much. And I haven’t been working in my normal office at work so I couldn’t even copy/paste my notes onto the blog from there.

But here’s the scoop. After several back and forth calls with Comcast’s second-level customer support folks, I was able to get them to come out today (Saturday). I’ve been having to deal with really bad service over the past two or three weeks now because I can’t take any days off to wait for them to come out. They have a three-hour service window, the latest one running from 5 to 8 p.m. Since I work about an hour or so from my house, I’d have to leave work at 4 and I haven’t been able to do that much lately. I did offer a few days in which I could do that, but they were busy those days.

So, Saturday from 11-2 it is. And it’s now Saturday at precisely 2 p.m. Is Comcast here yet? Nope. They just called to say that the tech was running late. I assumed that meant another 30 minutes or so. But the caller continued to say that he would call me with an updated ETA between 3 and 4.

Yeah, you heard that right. So instead of just making sure I’m home between 11 and 2, I have to sit home all day. He could be here at 3, 4 or maybe they will call at 4 to say he’s coming at 5 or 6. Who knows.