Wonder if my tech visit today will even be successful

As I start to stew more about the horrible customer service that Comcast provides with their tech calls, I’m wondering if anything will even come out of today’s visit (assuming someone shows).

The tech coming today is supposed to be someone who has the ability to work on the wiring to my home. You see, not all Comcast techs are created equal. (I’m not an expert on this, but I’ve learned a thing or two from my dozens of tech calls and numerous visits.) The ones who show up at your door are basically there to swap out modems, check very basic settings and generally do one level more than what they can do over the phone. About the only thing productive I’ve seen them accomplish is swapping out a modem.

Then there’s the guys who can work on the wiring. They actually show up in Comcast vans. (The other guys show up in trucks with a Comcast magnet on the side.) They have the ability to pull up the wiring inside your home, outside your home and the stuff coming into your neighborhood. When they finally got me working last time (for a full 3 weeks), it was one of those techs who came out and adjusted my lines.

That’s the guy I need today. That’s the type of tech who is supposed to show up. But now I’m wondering if they are just going to send a normal tech out. If so, it will be a waste of time. (Especially since right now my connection happens to be working.) He’ll walk in and tell me he can’t do anything. I’ve seen it before.

Comcast is always late when you’re home

I haven’t posted much in a while because my connection has been so bad I haven’t had the ability to post much. And I haven’t been working in my normal office at work so I couldn’t even copy/paste my notes onto the blog from there.

But here’s the scoop. After several back and forth calls with Comcast’s second-level customer support folks, I was able to get them to come out today (Saturday). I’ve been having to deal with really bad service over the past two or three weeks now because I can’t take any days off to wait for them to come out. They have a three-hour service window, the latest one running from 5 to 8 p.m. Since I work about an hour or so from my house, I’d have to leave work at 4 and I haven’t been able to do that much lately. I did offer a few days in which I could do that, but they were busy those days.

So, Saturday from 11-2 it is. And it’s now Saturday at precisely 2 p.m. Is Comcast here yet? Nope. They just called to say that the tech was running late. I assumed that meant another 30 minutes or so. But the caller continued to say that he would call me with an updated ETA between 3 and 4.

Yeah, you heard that right. So instead of just making sure I’m home between 11 and 2, I have to sit home all day. He could be here at 3, 4 or maybe they will call at 4 to say he’s coming at 5 or 6. Who knows.