Still no response from Comcast … and the service is only getting worse

On Thursday evening I was able to get through to Cathie, one of the second level customer service people who was able to help me last time. Of course, she didn’t remember my case but said that she would look up the notes and start working on the issue. It was 8 p.m. or so by the time I called so I wasn’t expecting much that evening.

Friday and Saturday went by without a returned call or any communication from Cathie (or anyone else at Comcast). My problems are as bad as ever by Saturday afternoon so I left another message for Cathie. Hopefully something is being done.

Today (Sunday) my service has been down some and up some. I never know when I walk over to my computer whether the service will be there or not. But since it’s been up for an hour or so now, I figured I would take this opportunity to update the site.

I have tomorrow off of work so I’d really like to have a tech come out (assuming that’s necessary) while I’m off. Otherwise, I have to take half a day off since they schedule calls in 3-hour blocks and are usually late anyway. Plus, I live about an hour from my office so I can’t just run out for the tech and come back.

But, since I still haven’t heard anything yet, I seriously doubt that I’ll have the luxury of getting Comcast to fix their issues when it’s convenient for me.