Tech calls nets nothing

Got my connection back for a few minutes last night so I tried to post the updates to this blog, but the connection didn’t last long enough to make the posting. Mildly upset by this point, I called Comcast just to see if they could refresh my line or work whatever magic at their disposal to just get me up and running long enough to make my blog updates.

Talked to Elika down in FL. Told her my connection was out, here’s my phone number, my name is, the other name on the account is (because I’m renting and they refuse to remove the last occupant of this residence from the account), and my address is.

She took all that down and also asked me for the mac address of my modem. This is the third time I’ve been asked this now, so I asked her if that’s a new thing. I had their phone number, voicemail prompts and initial questions memorized pretty well. But this was new. Elika explained that there are two modems on my account so they had to confirm which one was having the problems.

Great. So when the replaced my modem on Saturday they didn’t remove the other one from my account. I told her this and asked if she could remove the old one from my account, but to no surprise she could not. I guess I have something else to memorize while I’m on my daily hold with Comcast support.