Comcast chaos, round 2

Sigh … the good times lasted about a month. Or a little less.

About a week or so ago I started having problems again. It started with a dropped signal that I was able to correct with a Comcast Shuffle. Then a day or so later the connection dropped and I wasn’t able to get it back. I called tech support and they said there was no problem in the area as far as they knew. So we tried to get the problem fixed over the phone, but weren’t successful. I told the woman that I didn’t want to put in a tech call yet, though. I was still hoping that it was just a problem in the area – one that had not been reported to the tech support offices in Ft. Lauderdale, FL. The next day it was working again.

But that evening the problems were back so a tech call was placed to my house to swap out the modem. The tech thought that was the problem and since we never replaced my modem during the last round of problems, I was hopeful that he was right.

He was wrong.

The new modem didn’t help at all and I’m back to losing the signal at least once a day. It’s out when I get up in the morning and it’s usually out when I return home in the evening. Sometimes I can get it back, but most times I can’t. If I leave my browser up, I can see that email comes in during the night. But by 6 a.m. when I get up, the connection is gone.

Everything is exactly as it was the last time.

Now mind you, I’ve changed nothing except the modem (which was after the problems started). No need Ethernet card, no new router, no new computer, nothing. In fact, I’ve been so busy between work and watching TV now that football is back, I’m doing much less on the computer than I was before the problems started last time. I barely download any podcasts, haven’t built any new sites (which is a lot of uploading and downloading of files), and can’t remember the last time I bought any music online.

I honestly wish I was the problem because then at least I could fix the situation by changing my behavior. But it’s not me.

Today I called Andrea – one of the folks who helped fix my problems last time. It’s 9 p.m. now and I called her mid-afternoon so I guess I’m not getting a return today. Hopefully she’ll call me tomorrow. If not, I’ll start calling some of the other contacts I made last time.

This is very frustrating. I thought I was past all of this. Couldn’t even make it a full month. Wow.