Got a call this morning from a man named Rich at Comcast. I’m not sure which department he’s in, but he sounded like someone with the power to get things done. He asked if my problem had been resolved and I explained how Doug would be stopping back by on Saturday to install the new modem. Rich said “I want to get this taken care of today” and said that he would have someone at my house by 8 a.m. tomorrow (Thursday) with a new modem.
Like I said, he didn’t seem like the normal Comcast people I’ve talked to. Not that they haven’t been nice, but it usually takes someone with some decent pull to guarantee that a tech would be at my house by 8 a.m. the next day. Not between 8 and 11; 8 a.m.
Works for me. I must say, I think Comcast is doing everything they can to fix my issues. Hopefully the new modem will do the trick.
I wonder if they have made any other changes. I have to admit that the connection has been better the last day or two. It slowed down yesterday a couple of times, but didn’t really drop. And today it’s been fine all day.
Ran a speed test on a site I saw on Digg. It saves your tests and allows you to save PNG files of your results. I’ve been testing a few times a day just to see what I get. One thing I noticed is that my latency varies greatly. Don’t know what a good or bad number for latency is, but I got a 66 (ms) around the time it was running slow. Later when it seemed fine, I got a 13. This evening I got a 36.
Don’t know if any of that means anything, but I figure the more info the better.
