Well, we’re making progress. I had a technician visit today. Doug and Chris arrived this afternoon and checked out a few things, but couldn’t find anything wrong. Luckily, the connection was dying when he arrived, so they could see the trouble I’m having. We decided to try swapping out the modem, at least eliminating one possible piece of the puzzle.
Unfortunately, the only modem they had left didn’t work. To Doug’s credit, he offered to stop by on Saturday with a new one. (He actually offered to stop by sometime during the week, but I get home too late in the evenings and I said Saturday was fine.)Even though we weren’t able to get it fixed today, I am satisfied that they are doing all they can. It can be difficult to find a problem like this when there’s no rhyme or reason to it.
I also received a call from Angie at Comcast, who was just checking in to see how the visit went. A nice touch. I explained the visit and how Doug was going to stop back by on Saturday to try the new modem. She thanked me for my patience and said that they would call back on Saturday to check in again. Then, assuming the modem could be installed OK, she would check in a few days later to see how the new modem was working.
All in all, about as good of a job as I could ask for.
