Other people’s problems
August 13, 2006A quick search on Technorati shows me that other people are blogging about their issues with Comcast.
A dedicated Ravens fan goes to a Internet coffee shop to get service since his Comcast connection isn’t working. Over at Geekster.org it doesn’t sound like he’s doing much better, and the guy at HaveYouMetTony.com sounds like he’s having the same frequent drop problems I am.
There’s even a woman in my neck of the woods (Atlanta) who wrote a poem about her troubles with Comcast before she switched to BellSouth.
Comcast is terrible and doesn’t care! My husband and I have been having problems with comcast for going on 3 years. We have had either a problem with service or billing on average at least 5 months per years, and these were major problems. We have probably had 10-15 techs out hear in the past 3 years all with different explanations as to our problems. Recently they insisted our problem was the modem ( that we pay to rent mind you), and they wanted to replace it. So they do, then I receive a $39.99 charge on my bill for comcast servicing equipment owned by comcast!! I would be fine with this charge if this were failure of equipment that I owned, but it was a problem with their equipment. When I pay to rent a care and that car breaks down, the rental care brings me a new car free of charge. Why is comcast different? Then I get out my comcast service agreement. Surprise, it clearly states that Comcast is to maintain all Comcast equipment in good working condition at their cost, not mine. I call to inform customer service on this, as on my bill it states to call for ” 24/7 Service”. Well guess what, nobody there can help me. I need to call back tomorrow to speak with someone who handles service agreements. I just want to say that this is the WORST services by far I have ever gotten from any company. And the thing that gets me the most is NOBODY there ever knows what’s going on. Every person you talk to has a different story and blames things on someonelse that you spoke with. I just want to know, is there any kind of class action law suite against Comcast. If so, I would like to get involved or give them some support. This is one company that deserves to fail and I would like to see it. Since they run a Monopoly there are no other services providers for High Speed in my area. So for now we are stuck with them, but something has to change.