Lazy Sunday for Comcast
August 13, 2006I’m a little surprised it took this long, but at 4:55 on Sunday my connection dropped. I was able to do the Comcast Shuffle and revive the connection, but just barely. It’s horribly slow will often pop in and out while I’m trying to read my emails. Posting this and the previous post is taking forever trying to type a little, save, then type a little more and save again before the connection drops. (Most of the time I get bumped offline and just type in Notepad and then transfer to the blog later when the connection returns.)
Anyway, I called Comcast just so they have a record of my outage. I’m still waiting for a return call from the gentleman that Allie has supposedly put my case in front of so I don’t really even want to speak with Comcast and muddy any waters. However, I want them to have a record of every time my connection drops.
So, I talked to Daniel from Ft. Lauderdale, FL. I suppose all Internet-related calls go to Ft. Lauderdale. I had thought it was randomly spread out through FL and GA, but I always seem to get FL. (Probably some kind of Karma thing since I fled the state 8 years ago.) Daniel was nice enough. I explained that I had what I hope for their sake is an usually bad case and that I was waiting for a call back from someone whose job it is to handle these type of cases. All I wanted from him was to mark down that my connection dropped again today and I would let him move on to another call.
That was easy enough for him. Before going he asked me if I wanted the ticket number. I have no idea what that is and the last number I got from Comcast was a “job number”, which didn’t seem to mean anything to the next person I spoke with. But I took it anyway. It’s cr068815896 (if anyone from Comcast should be reading this).
COMCAST customer service sucks. Try waiting 3 weeks just to transfer our existing Comcast phone service, then having the phone guy NOT SHOW UP. Now we are supposed to wait another 2 weeks. That is 5 WEEKS to transfer an existing Comcast phone number! Despite making four calls on ’service day’ and being tortured with the same canned propaganda and music, NO ONE in customer service ever updated us despite promises. We had to call each time for updates and spend half a day on hold. COMCAST acts like a monopoly, monopolies do not care about customer service. COMCAST strikes me as not functional or responsive.
hell they cussed out my girlfriend twice in the last 3 months that are services have not worked but they have been paid 160.00 dollars and sent us bills for 837 dollars more in bills for 3 months service that is suppost to be 157.00 a month plus we now know every single tech in our area by first name and have all of there home phone numbers ( we figure after having to pay 3 times for “free” installiation we should know them lol
I have had similar issues with comcast we need to start a petition aganist comcast and their horible service I’m willing to do anything I have to to get back at these jerks
It seems that Comcast is not showing much interest in their customers.
The issue was that the Internet and cable in the living room where not functioning, however, the cable in the bedroom, which does not use a box, was functioning properly.
After calling Comcast, we waited 48 hours and had cable for a couple hours that night. The next day we did not have cable or Internet in any room. We notified Comcast and arranged for a person to come and repair or exchange the equipment. I sat in my living room from 8AM until 5PM, which after 12:00 noon the front door was open to let in light and fresh air, waiting for this maintenance person to arrive. The only person that came to my door was from the apartment complex handing out fliers for said apartments. We called Comcast and they said that the maintenance person did come to my apartment and they said I was not there. This is an outrage! I was imprisoned in this house for 9 hours and they are going to lie and say that they came out there!!
I have not had cable or Internet for this entire month and I have lost $80.00 in wages. My husband has every intention of cancelling all services with Comcast. Not because of the service interruption or the lost wages (that seems to be acceptable these days), But because they lied.
If we all stop accepting bad service, they will have to change their ways.
I have had multiple service issues but I can recall one just recently. Internet went down, after some trouble shooting… Service call placed and they stated some one has to be at the location from 11-2pm the following day to wait for the tech so that is 3 hours! We told them they would need to be there in the morning before noon. They called at 12:49 and said they can not find the place and would need directions. So I called back that after noon and they could not explain why they called late and could not find us (lost driver?). Not helpful.. but they wanted to come out the following morning and they took my info again as they did in the first call (address, phone number). Unfortunetly the call was dropped by my cell provider as I was using a cell phone. I did not get any call backs so who knows what they are doing!!
The next moring I called and they had no info that we need some one to come out just that they had a call open. Not helpful again!…I setup another visit with them and they wanted us again to wait for 3 hours for them 11-2 and seems no way around this. The dispatcher called at 11:01 and was making sure some one would be at the location as I was not. I told them we could no be there for 3 hours and the tech needs to arrive before 12:30 or 1. The dispatcher said thye could not do that or make adjustments to the appointment time. I asked if they need directions since last time they could not find it and she said “no” the tech will call if they can not find it(My take on this: Excuse to get out of a visit. If they are not competent to find the location then how can they work on my issue with competence?? The pizza guy and the first visit they had to setup the service had no issues finding the place!). Well after all that I just told her to get someone on the phone to help me since she was incapable (not trying to be harsh just not happy with this poor service) I find out that the other person that got on the phone could make sure the tech would be there by 1pm and asked for directions and I gave it to her. I complied with this as they are now working with me…..funny when you raise the bar how you get help (that is poor service still as you should not have to raise the bar and ask for managers but I guess that is job security)… I am waiting on them and will see if they are competent to resolve the issue as I placed the call 3 days ago and I already know what the issue is my self! BTY: the Internet speed is less than good as I have had DSL that has better service and throughput…
I have had the same problem with comcast cable internet. I never had this problem when I had rcn cable internet. For days now I can only keep internet access for about 15 minutes before it goes out. I have chaned my modem and refreshed it 42 times in the last two days, which did not help. The last couple of days I needed to do some research for a trip to florida, nothing special just a drive down to look at some houses, but I will have to post pone my trip because I can not get internet access to plan the trip. I also run a buisness online and I have not been able to to check or fill orders. I will be looking into getting another service. I can’t depend on this one most of the time and not when I need it. Placing calls to their help lines lead to nothing.
Comcast is the worst cable company in the world for keeping services going. Especially in Southaven, Ms.
Report them to the FCC and hope they go out of business soon~!!!!!!!