The saga continues …

As of 4:55 today, the person Stephanie said would call me back still had not. I really wanted to give him/her more time to return my call, but I was afraid that anyone with any power who just happened to be in on the weekend would certainly be gone by 5.

So I called Comcast again.  I again tried to get through to someone in Georgia by choosing the cable TV department.  I didn’t catch the name of the person I ended up with because she quickly cut me off by saying she didn’t work with the Internet service division.  I repeated what I had told her 10 seconds earlier about how I didn’t want to talk to someone in FL, but she transferred me anyway.

And suddenly I was speaking with Edward Hill, who was from … say it with me … Florida. I spent quite a while talking to him. I described the frustration that I’ve been feeling, the situation I had went through earlier, every option that I could think to do.  I told him everything.  He talked me through how the call centers work, how they dispatch the techs and a number of possible issues that might be causing my problems.  But as with all of the rest of the Comcast support people I’ve spoken with, he admitted that he had no way to help me.

Edward said the best that he could do was open another ticket, and try to speak with someone in the dispatch department to tell them the trouble I’ve had with previous appointments.

He put me on hold for a few minutes and then said that he couldn’t schedule another call because today’s call had not been closed yet.  He went on to say that he was very concerned because today’s call – the one where the tech came out and said he couldn’t do anything to fix my issue – had been marked as “customer not home.”  Edward said it best: “that’s a lie.”

The best Edward was able to do was give me a job number and transfer me back to the Georgia cable TV division.  He said said the job number (639509) was “infinitely important.”

But that didn’t turn out to be true.  I was greeted by another person from the TV side who seemed confused as to why I would call his division.  He did promise me that when he transferred me I would get someone from Georgia.

So now I’m at Comcast support person number four, Annie, ON JUST THIS ONE CALL.  I had literally been on the phone for more than an hour straight.  And to top it off Annie didn’t care about job number.  She said it was of no use and just wanted my telephone number.

Sigh …