I actually get a call back from Comcast

What’s that?  A tiny ray of hope?  While on the phone with Annie – THE 8TH COMCAST PHONE SUPPORT PERSON I’VE SPOKEN WITH TODAY – I actually got a call back from the person Stephanie referred me to.

Her name was Allie and, while she makes person number 9 today (not counting the technician who came to my home), she was the first to actually call me.  This moment represented an actual step forward.

Over the next 20 minutes or so we discussed the issue.  I kept things as brief as I could, but I went through everything.  She seemed very helpful and sincere – as most have.  She put me on a hold for a while, but apologized when she returned.  She said that it took a while to find one of the people who could help me on the weekend.  Allie also said that she had escalated my ticket to a division who handles situations like mine.  She promised that a gentleman would be calling me back about my issue, but was up front in saying that I was behind 6 other people.  I can appreciate her honesty and I’m OK with that.  I don’t mind waiting for someone who may better be able to resolve my issue.

I guess I’ll wait and see what happens next.